They really know how to treat customers - RPD update
#401
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i made this thread cause i had been ignored for 5 days. never told i was not getting labels till this thread.
i would have sent it had they provided labels, and not dealt with them throwing out all the insults and lies.
after that i don't trust them to be considerate or make this a speedy transaction. especially since i wanted the car gone 2 weeks ago. not gonna wait any longer to sell it.
#403
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i'm not gonna get an evo though. trying to catch up on school loans.
gonna get a shitty car. maybe a 240 sx or something like that. so i figure i'll give carmax the car and buy a crappy 240sx for 2 or 3k. low insurance and no car payment.
#404
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i don't deal with customers
i work with our service providers worldwide.
where you gathered some of your opinions such as the rims comment, or customers calling about a messed up ipad i have no idea.
i'd probably go crazy if i had to be on the phones doing customer service or tech support.
i work with our service providers worldwide.
where you gathered some of your opinions such as the rims comment, or customers calling about a messed up ipad i have no idea.
i'd probably go crazy if i had to be on the phones doing customer service or tech support.
Which led me to believe you work in Customer Relations for Apple. Clearly not the case.
And I apologize I thought your rims were painted gunmetal. Your sigpic is kind of misleading with the lighting. I still am shocked that they wouldn't accept the pillar in the condition it was in, although, outside of the picture of the scratch, I can't see its condition.
Either way, ZZP has offered to further resolve your problem pending your shipping. You have opted not to go that route. So there's no need to discuss further.
#405
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I got that information from this comment you made after I said I work in Patient relations:
Which led me to believe you work in Customer Relations for Apple. Clearly not the case.
And I apologize I thought your rims were painted gunmetal. Your sigpic is kind of misleading with the lighting. I still am shocked that they wouldn't accept the pillar in the condition it was in, although, outside of the picture of the scratch, I can't see its condition.
Either way, ZZP has offered to further resolve your problem pending your shipping. You have opted not to go that route. So there's no need to discuss further.
Which led me to believe you work in Customer Relations for Apple. Clearly not the case.
And I apologize I thought your rims were painted gunmetal. Your sigpic is kind of misleading with the lighting. I still am shocked that they wouldn't accept the pillar in the condition it was in, although, outside of the picture of the scratch, I can't see its condition.
Either way, ZZP has offered to further resolve your problem pending your shipping. You have opted not to go that route. So there's no need to discuss further.
i don't trust them anymore and i'm not paying to send them it to screw around with it again and take their time.
not that the pics matter at this point...these were sent to zzp.
that is not a shadow btw.
those are actual scratches, not just marks.
if you click the pic from interviewatruins.tumblr.com it'll go into a higher resolution.
Last edited by ei3dag3; 05-12-2011 at 02:02 PM.
#406
And you're missing what the ORIGINAL deal was. The ORIGINAL deal was for him to give ZZP his RPD, and in return, after R&D was completed, he would receive an RPD and the ZZP RPD pod. Are you struggling with that? The deal you outlined was NOT the original deal. End of discussion.
Haza sends you his RPD, and after R&D was complete, you would send him the RPD and the ZZP RPD pod.
This is what Haza and I've been saying all along, so yeah, we're actually in agreement on this one. It's sad how you quote something, say that's what the original agreement was, and don't understand what it meant.
To make it crystal clear for you: By saying that was the original agreement, you're saying that Haza had no intention of letting you keep his RPD.
Technically he 'backed out' by not letting you finish your R&D, but then again he didn't ask for the ZZP RPD pod either. He just wanted any pod that would fit the RPD. He wanted to go back to square one, that's all.
Last edited by Dainslaif; 05-12-2011 at 02:11 PM.
#408
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To make it crystal clear for you: By saying that was the original agreement, you're saying that Haza had no intention of letting you keep his RPD.
Technically he 'backed out' by not letting you finish your R&D, but then again he didn't ask for the ZZP RPD pod either. He just wanted any pod that would fit the RPD. He wanted to go back to square one, that's all.
Technically he 'backed out' by not letting you finish your R&D, but then again he didn't ask for the ZZP RPD pod either. He just wanted any pod that would fit the RPD. He wanted to go back to square one, that's all.
#409
The original Pod, of course, but not the RPD. Why would they need to destroy the RPD? Why not just make a wooden/foam mockup? >_>
#410
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It appears the OP did not want ZZP's final alternative so they will part ways
#413
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I think the problem with this thread here, is far too many misunderstandings. I don't think that interviewatruins understood ahead of time that he could not back out of this agreement once the development process started, and zoomed might not have made himself clear enough on that fact. Donating parts to the development of a product is not something to go into if you have even the slightest idea that you might sell the car. Zzp clearly stated that the stock pod would be destroyed, so you would obviously be completely destroyed, with nothing left but the electronic unit itself, thus leaving no room to back out at all. Since when are parts in development ever ready as soon as the developer predicts. For example, look how long mpx took making their intercooler, it was many months longer than predicted iirc, or zzp on theirs for that matter. At this point in the thread, all everyone is arguing here is semantics. This thread is going no where. I guess maybe what would have been the right course of action, on zzp's part, would have been to make an actual legal contract, to protect themselves in this case, and make sure all parts of the agreement were clear.
#416
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I couldn't agree more.
I have read of problems in the past (I mean there will always be a hiccup), but this just seems to be plain wrong.
I do not agree - if it was, it would have been deleted by now.
Wow... simply put, Wow.!
...Just read Zoomers' posts.. wow... *shakes head*
@Haza,
I think you're just going to have to deal with what you have in your possession, maybey you can clean it ip, maybe there is an LCD screen cleaner you can use, but what ever the case since Zommer started posting in this thread (I accidentally hit respond way before he stated replying), it is eveident that he has a chip on his shoulder from dealing with you, and you're best off just keeping what you have in hand, and calling it a loss...
I'd encourage you to close this thread, and let it go already.
I would also encourage you to send the triple gauge pilar, on your own dime - afterall, this was not a part of the original deal, and at the end of the day it would cost you what $15, to prove that this suggested "ajhenda" doesn't exist... even if no one outside of the ZZP office knows you've done this.
@ Zoomer,
I can see where you might be upset, but to condense things a bit, you have not handled this (publicly) very well at all.
I would suggest that getting your BBB rating up might be of high priority, as that is in and of itself a pretty damning piece of information right there.
I'd also encourage that you buy stuff instead of making deals with (potential or otherwise) customers - if you had done this to begin with, you would have saved face.
I have read of problems in the past (I mean there will always be a hiccup), but this just seems to be plain wrong.
...Just read Zoomers' posts.. wow... *shakes head*
@Haza,
I think you're just going to have to deal with what you have in your possession, maybey you can clean it ip, maybe there is an LCD screen cleaner you can use, but what ever the case since Zommer started posting in this thread (I accidentally hit respond way before he stated replying), it is eveident that he has a chip on his shoulder from dealing with you, and you're best off just keeping what you have in hand, and calling it a loss...
I'd encourage you to close this thread, and let it go already.
I would also encourage you to send the triple gauge pilar, on your own dime - afterall, this was not a part of the original deal, and at the end of the day it would cost you what $15, to prove that this suggested "ajhenda" doesn't exist... even if no one outside of the ZZP office knows you've done this.
@ Zoomer,
I can see where you might be upset, but to condense things a bit, you have not handled this (publicly) very well at all.
I would suggest that getting your BBB rating up might be of high priority, as that is in and of itself a pretty damning piece of information right there.
I'd also encourage that you buy stuff instead of making deals with (potential or otherwise) customers - if you had done this to begin with, you would have saved face.
Last edited by soundjunky; 05-13-2011 at 06:07 PM.
#417
What I'm saying is, the original agreement was not for him to get his original product back. I don't know what ZZP's R&D process entails. The agreement was for him to get a prototype back once it's completed. That was the original deal. No more, no less, and no option for going back to square 1 were negotiated.
But while we're on the topic, part of the agreement was that he'd be given a prototype pod - a rough time estimate of 3 months was given and missed wildly. I guess it's Haza's fault for not getting a firm timeframe, but how the hell does 3 months become 10 and the product still isn't done? That's some terrible group management if you miss deadlines that badly, especially since you're borrowing someone else's property to develop it.
Agreed, any smart business should in these situations.
#423
Fitment testing. If they got the measurements wrong and didn't have an RPD to test, they'd have no way to know until people started buying the finished product.
#424
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well obviously they needed the rpd unit itself for testing and what not theres not reason at all the actual screen should have been destroyed.it comes apart and you make the mold from the pillar not the rpd.
#425
I have never, nor would I ever by from ZZP, I have refrained from saying it, but it's rediculous the way you treat customers turning disagreements into online pissing contests. This guy tried to settle with you reasonably, you didn't care as has obviously been shown in the emails. He had to "get into your pockets" by smearing your name on the site for anything beneficial to his position in this situation to happen. Even then, he let YOUR words speak for themselves.
Then, in childish fashion, you continue to come on this forum and berate anyone who has enough gall to openly stand against your terrible customer service. I fully expect to have something detracting said about me for this, even though I just stated what has been showcased in every single thread where any customer/forum member/vendor or otherwise refuses to bow to ZZP. As if we will be Jedi mind tricked into believing you based on your insistence. Basics of advertising is word of mouth is better than placed media, how do you think you business works? I don't see ZZP billboards, I see it listed in customers signatures, the same ones you disrespect on a whim.
Truth is, this kind of thing doesn't happen often, and it's not the frequency that concerns me and SHOULD concern others, it the public relations when it happens. Hire somebody, your terrible at this.
Then, in childish fashion, you continue to come on this forum and berate anyone who has enough gall to openly stand against your terrible customer service. I fully expect to have something detracting said about me for this, even though I just stated what has been showcased in every single thread where any customer/forum member/vendor or otherwise refuses to bow to ZZP. As if we will be Jedi mind tricked into believing you based on your insistence. Basics of advertising is word of mouth is better than placed media, how do you think you business works? I don't see ZZP billboards, I see it listed in customers signatures, the same ones you disrespect on a whim.
Truth is, this kind of thing doesn't happen often, and it's not the frequency that concerns me and SHOULD concern others, it the public relations when it happens. Hire somebody, your terrible at this.