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They really know how to treat customers - RPD update

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Old 05-09-2011, 10:22 PM
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Originally Posted by ebristol
I wonder if it would be tacky for a competitor to drop in this thread and give their 2 cents about the situation?
Why not ZZP dropped in the BNR thread and chimed in on the situation with the BNR 2860
Old 05-09-2011, 10:23 PM
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Originally Posted by ebristol
I wonder if it would be tacky for a competitor to drop in this thread and give their 2 cents about the situation?
eric u are smarter than that i think.
Old 05-09-2011, 10:25 PM
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waiting for zzp's response. I've gotten a lot of parts from them but their customer service needs improvement imo
Old 05-10-2011, 12:13 AM
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Originally Posted by mccullj
in for zzp response. i sent them a pm a couple days ago inquiring their opinion on about 7k worth of merchandise i was thinking about purchasing from them. i would like to see how this pans out before i start throwin coins at them.
I also would like to know how this plays out before I buy stuff from them.
I've been thinking of upgrading to 60s, and having them install a Headerback was planning on takeing my car to them on a family visit trip to michigan
Old 05-10-2011, 12:24 AM
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Can you forward your emails to the Better Buisness Bureau? I heard if you file a complaint with them, the company HAS to respond. At the very least it would be interesting to see what ZZP's responce is. Ive heard many great things about ZZP, and only a very hadfull of bad things. No company is going to have 100% of it's customers 100% satisfied. But How a company handels an issue is important. What happened is unfortunate however though.
Old 05-10-2011, 12:31 AM
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Old 05-10-2011, 12:34 AM
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I get really short and misdirected responses from Zoomer every time I contact zzp customer service.

Ryan is the man.
Old 05-10-2011, 12:42 AM
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Originally Posted by insylem
Can you forward your emails to the Better Buisness Bureau? I heard if you file a complaint with them, the company HAS to respond. At the very least it would be interesting to see what ZZP's responce is. Ive heard many great things about ZZP, and only a very hadfull of bad things. No company is going to have 100% of it's customers 100% satisfied. But How a company handels an issue is important. What happened is unfortunate however though.
ill look into that tomorrow. ive never had to do that. yea i understand that too. i think ive been pretty patient and fair. but being called dishonest is pretty far from being cool.

Last edited by ei3dag3; 05-10-2011 at 12:52 AM.
Old 05-10-2011, 12:44 AM
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Originally Posted by BumbleBee
I get really short and misdirected responses from Zoomer every time I contact zzp customer service.

Ryan is the man.

i tried to get help from matt too. he replied once sympathetically. then he stopped/never replied to my 2 msgs after zoomer called me a liar.
Old 05-10-2011, 12:49 AM
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Just googled it,
BBB Review of Z Z Performance in Wyoming, MI
Old 05-10-2011, 12:53 AM
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Originally Posted by insylem
WOW. an f?
i was expecting a b or c. not an f.
Old 05-10-2011, 12:54 AM
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Old 05-10-2011, 01:12 AM
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Sucks, but use 3m plastic polish on the rpd if that ends up being a huge issue.
Old 05-10-2011, 01:14 AM
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Originally Posted by cranemaster
Sucks, but use 3m plastic polish on the rpd if that ends up being a huge issue.
on the pillar right?
not the lcd?
Old 05-10-2011, 01:16 AM
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Both, it's 2 step and has an extremely low abrassiveness, might work for one or the other.

Edit: just like any polishing test on an area you can afford to mess with frist if possible.
Old 05-10-2011, 01:19 AM
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cool thanks for the tip!
as of today i just found out i already lost the old car trade in deal. this all took too long.
but maybe i can just go somewhere else after cleaning this one up and selling it and just using that for an even bigger down payment. it seems zzp wont be helping anyways.
Old 05-10-2011, 01:22 AM
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Originally Posted by interviewatruins
WOW. an f?
i was expecting a b or c. not an f.
That suprised me as well,
But when I read abit more, it seems that all they look at are customer complaints and how they handel them. I could be mistaken though.

Also, the customers that had issues that they did correct/resolve right away obviously never even made it to the BBB.
But what got me was the no responces... Youd think they would have responded and told the BBB their side of the story, as aposed to just ignoreing it.
Old 05-10-2011, 01:23 AM
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Originally Posted by insylem
That suprised me as well,
But when I read abit more, it seems that all they look at are customer complaints and how they handel them. I could be mistaken though.

Also, the customers that had issues that they did correct/resolve right away obviously never even made it to the BBB.
But what got me was the no responces... Youd think they would have responded and told the BBB their side of the story, as aposed to just ignoreing it.
guess it seems they don't care.
Old 05-10-2011, 01:27 AM
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Here is an idea: Copy and paste your email text into an Xtranormal video dialog. Have one "beardog thing" be ZZp and the other be you. Change your name and ZZP's name, and see what kind of comments you get. Add that its an actual email transcript from an auto parts supplier.
Old 05-10-2011, 01:28 AM
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Old 05-10-2011, 01:31 AM
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Originally Posted by insylem
Here is an idea: Copy and paste your email text into an Xtranormal video dialog. Have one "beardog thing" be ZZp and the other be you. Change your name and ZZP's name, and see what kind of comments you get. Add that its an actual email transcript from an auto parts supplier.
haha like those iphone vs android ones?
Old 05-10-2011, 01:59 AM
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I think so ya, They have Geico commercial ones too
Like this
Movie Maker | Xtranormal
Old 05-10-2011, 02:07 AM
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yea either way their assistance would be nice but i won't hold my breathe.
makes me wonder when the so called gauge pods will be out.
Old 05-10-2011, 02:17 AM
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honestly i dc if its 600 or 10,000 dollars in parts that they messed up. they need to fix it. if you let someone such as a company like that there gonna continue to do it to other members as well. but at the same time i hope uv learned a great lesson but its sad you cant even trust a vendor and in the future know that it just isnt worth to do anything like this again. but seriously id be calling them up and asking to speak to someone other than the guy you have been emailing back and forth but goodluck man i hate to see anything like this
Old 05-10-2011, 03:13 AM
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Just a segue, but Hahn Racecraft is an A+. Already feeling better about working with them!

Sometimes, cheap isn't the most important thing...

Or, in the more famous version, "Never be afraid to buy the best; you'll always be happy with it."


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