More on the Cobalt/G5 Stop delivery
03-04-2010, 12:30 PM
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More on the Cobalt/G5 Stop delivery
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GM Announcement of Steering Motor Safety Recall and Stop Delivery Order
General Motors communicated to the National Highway Traffic Safety Administration (NHTSA) yesterday that it will conduct a voluntary safety recall of 1.3 million compact cars to repair a motor in the power steering system. Vehicles affected are the 2005 – 2010 Chevrolet Cobalt; 2007 – 2010 Pontiac G5; 2005 – 2006 Pontiac Pursuit sold in Canada, and the 2005 – 2006 Pontiac G4 sold in Mexico.
Effective immediately, stop the delivery of all new and used models listed above that may be in dealership new or used vehicle inventory. These vehicles must be held and not delivered to customers or dealer traded until further notice.
** 2010 Chevrolet Cobalt and Pontiac G5 vehicles built after the following breakpoints are not involved in the safety recall or stop delivery order:
2010 automatic transmission vehicles built after VIN last eight digits of A7186588
2010 manual transmission vehicles built after VIN last eight digits of A7187135
Vehicles built after the breakpoints listed above are not involved and are available for sale/delivery.
Additional information, including floor plan reimbursement instructions and repair procedures, will be provided in the near future.
Cobalt Steering Safety Recall Q&A
Q1. What is the condition?
A1. Certain vehicles equipped with electric power steering may experience a sudden loss of power steering assist that could occur at any time in the drive cycle. If the power steering assist is lost, a power steering message is displayed on the driver information center and a chime sounds to inform the driver. Steering control would be maintained, as the vehicle reverted to a manual steering mode, but would require greater driver effort at speeds less than 15 mph.
Typically, at the next ignition cycle, power assist is regained and the driver information center message is off.
Q2. Why are you doing a safety recall if you think the vehicles are safe to drive?
A2. These vehicles are controllable, not unlike many other vehicles that have been subject to safety recalls, but there have been a large number of complaints and some injuries and it is out of concern for the customer that we are doing this.
Q3. Why did it take so long for GM to step up to this?
A3. On January 27, 2009, GM initiated an investigation of this condition. The investigation was moved to a monitor status on June 9, 2009 due to a low rate of warranty claims in relation to similar issues and the lack of an identified root cause. GM continued to monitor the warranty status while working to identify the root cause. The root cause was identified as the Electric Power Steering motor in July. An increase in warranty claims and VOQs led to the investigation being moved back to an active status in October 2009. This typically occurs at 20,000-30,000 miles, and we were not seeing it very often in warranty repair data.
Q4. What will you do if I do not feel safe driving my Cobalt?
A4. Dealers will treat those on a case-by-case basis.
Q5. Will you still sell these vehicles while you have a safety recall pending?
A5. Affected vehicles in dealer stock will not be sold until repairs are made to the power steering system motors.
Q6. Why are some 2010 Cobalt and G5 vehicles not involved in the recall or stop delivery?
A6. A revised electric power steering motor went into production in late February 2010. Therefore 2010 Cobalt and G5 vehicles built after the following breakpoints are not involved in the safety recall or stop delivery notice.
· 2010 automatic transmission vehicles built after VIN last eight digits of A7186588
· 2010 manual transmission vehicles built after VIN last eight digits of A7187135
· Vehicles built after the breakpoints listed above are not involved and are available for sale.
`
Q7. Is it true that you have the same supplier for Cobalt and the Pontiac models as Toyota has for the Corolla?
A7. It is true for this particular vehicle. It is not true that we use the same steering supplier for all of our portfolio.
Q8. Are there other models in the US that use the same steering system?
A8. The Chevrolet HHR and Saturn ION use a similar steering system; however there are differences in the sensitivity of the diagnostics of the system electronics.
Q9. Why are they not being recalled?
A9. The number of consumer complaints is far fewer and every vehicle has unique tuning, tires and chassis, which causes some vehicles to be more susceptible to this condition than others. That is proven out by the warranty and the customer complaint data.
Q10. Who is the supplier for the steering system?
A10. JTEKT, which is a joint venture of Toyoda Machine Works and Koyo Seiko Co. Ltd. JTEKT had design and validation responsibility for the steering system.
Q11. How much will this recall cost and who will pay for it?
A11. We don’t disclose the cost of recalls.
GM Announcement of Steering Motor Safety Recall and Stop Delivery Order
General Motors communicated to the National Highway Traffic Safety Administration (NHTSA) yesterday that it will conduct a voluntary safety recall of 1.3 million compact cars to repair a motor in the power steering system. Vehicles affected are the 2005 – 2010 Chevrolet Cobalt; 2007 – 2010 Pontiac G5; 2005 – 2006 Pontiac Pursuit sold in Canada, and the 2005 – 2006 Pontiac G4 sold in Mexico.
Effective immediately, stop the delivery of all new and used models listed above that may be in dealership new or used vehicle inventory. These vehicles must be held and not delivered to customers or dealer traded until further notice.
** 2010 Chevrolet Cobalt and Pontiac G5 vehicles built after the following breakpoints are not involved in the safety recall or stop delivery order:
2010 automatic transmission vehicles built after VIN last eight digits of A7186588
2010 manual transmission vehicles built after VIN last eight digits of A7187135
Vehicles built after the breakpoints listed above are not involved and are available for sale/delivery.
Additional information, including floor plan reimbursement instructions and repair procedures, will be provided in the near future.
Cobalt Steering Safety Recall Q&A
Q1. What is the condition?
A1. Certain vehicles equipped with electric power steering may experience a sudden loss of power steering assist that could occur at any time in the drive cycle. If the power steering assist is lost, a power steering message is displayed on the driver information center and a chime sounds to inform the driver. Steering control would be maintained, as the vehicle reverted to a manual steering mode, but would require greater driver effort at speeds less than 15 mph.
Typically, at the next ignition cycle, power assist is regained and the driver information center message is off.
Q2. Why are you doing a safety recall if you think the vehicles are safe to drive?
A2. These vehicles are controllable, not unlike many other vehicles that have been subject to safety recalls, but there have been a large number of complaints and some injuries and it is out of concern for the customer that we are doing this.
Q3. Why did it take so long for GM to step up to this?
A3. On January 27, 2009, GM initiated an investigation of this condition. The investigation was moved to a monitor status on June 9, 2009 due to a low rate of warranty claims in relation to similar issues and the lack of an identified root cause. GM continued to monitor the warranty status while working to identify the root cause. The root cause was identified as the Electric Power Steering motor in July. An increase in warranty claims and VOQs led to the investigation being moved back to an active status in October 2009. This typically occurs at 20,000-30,000 miles, and we were not seeing it very often in warranty repair data.
Q4. What will you do if I do not feel safe driving my Cobalt?
A4. Dealers will treat those on a case-by-case basis.
Q5. Will you still sell these vehicles while you have a safety recall pending?
A5. Affected vehicles in dealer stock will not be sold until repairs are made to the power steering system motors.
Q6. Why are some 2010 Cobalt and G5 vehicles not involved in the recall or stop delivery?
A6. A revised electric power steering motor went into production in late February 2010. Therefore 2010 Cobalt and G5 vehicles built after the following breakpoints are not involved in the safety recall or stop delivery notice.
· 2010 automatic transmission vehicles built after VIN last eight digits of A7186588
· 2010 manual transmission vehicles built after VIN last eight digits of A7187135
· Vehicles built after the breakpoints listed above are not involved and are available for sale.
`
Q7. Is it true that you have the same supplier for Cobalt and the Pontiac models as Toyota has for the Corolla?
A7. It is true for this particular vehicle. It is not true that we use the same steering supplier for all of our portfolio.
Q8. Are there other models in the US that use the same steering system?
A8. The Chevrolet HHR and Saturn ION use a similar steering system; however there are differences in the sensitivity of the diagnostics of the system electronics.
Q9. Why are they not being recalled?
A9. The number of consumer complaints is far fewer and every vehicle has unique tuning, tires and chassis, which causes some vehicles to be more susceptible to this condition than others. That is proven out by the warranty and the customer complaint data.
Q10. Who is the supplier for the steering system?
A10. JTEKT, which is a joint venture of Toyoda Machine Works and Koyo Seiko Co. Ltd. JTEKT had design and validation responsibility for the steering system.
Q11. How much will this recall cost and who will pay for it?
A11. We don’t disclose the cost of recalls.
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