Im Pretty Much Fed Up!!!!!!
12-19-2008 | 02:38 PM
#27
Member
Joined: 05-19-08
Posts: 306
Likes: 0
From: Winnipeg
start with this:
https://www.cobaltss.net/forums/general-cobalt-68/buy-beware-zzp-acts-like-children-%40-rlf-com-147252/
Then after reading the thread linked in that link Go to this:
http://www. redlineforums .com/forums/general-discussion/37682-so-i-searching-interwebz.html
(FIX THE BREAKS IN THE LINK TO MAKE IT WORK)
CHECK THIS OUT! after theyr proven wrong they continue to BASH theyr customers... PLUS my THREAD GOT DELETED...halfcent, needs some manners.
Quote:
Originally Posted by Zooomer
Exactly and the fact that we've sold over 200 sets and never once included a head to header gasket with only this one customer publicly complaining is pretty good evidence that there was a misinterpretation here.
Airman then decided on his own that he was owed $24 because that's what a dealer charges for the gasket he thought he should have received. Tim's poor replies exasperated the problem.
Now people are on here using straw man tactics to argue (look it up) and claiming victory when in fact they won't list the specific points to which each party was wrong or right about.
------------------------------
Do you want to know why intense is all but out of business and people bash them? Just search in their primary market on clubGP. There are dozens of threads about them. This is an example from a moderator:
ClubGP Message Forum troubleshooting
----------------------------------
I would like to sponsor the forums and would like a PM about it or I will try and contact the forum owner to get our banner add up. ZZPerformance is positioning ourselves to be the largest vendor of this market. I'm sure there will be plenty of haters doing whatever they can to tear down our business and slow development of new parts but we are going to investing regardless. We are the worlds largest vendor for 3800 parts and are moving our race program out of those cars and into the Ecotec platform as we speak.
-----------------------------------------------------------------------------------------------------------------------
then a regular forum member responds :
YOU sir, are absolutely absurd...WE, as customers, have NO obligation to present EACH side's right or wrong points...but MERELY to uphold the points and stance of our fellow community member and YOUR customer...who WAS, in fact, 100% correct the WHOLE time. A member of your organization BLATANTLY called him (the CUSTOMER) a liar, in a public forum, when in fact, the COMPANY was lying and doctoring information to try and wrong the customer - YOUR CUSTOMER SERVICE TACTICS NEED A SERIOUS ADJUSTMENT, if you plan to be the LARGEST vendor in this community (which, take a look pal, isn't THAT hard to achieve...LoL
Do YOU want to know why Intense is hurting? Call me crazy, but ZZP seems to be creating somewhat of a deja vu situation here...maybe someone spiked my egg nog, I dunno.
If you knew ANYTHING about business and/or customer service, you'd refrain from making yourself look WORSE with these idiotic responses and do the RIGHT thing with the customer...YOU were wrong, the fact that 200 customer before him did NOT demand what was described in the product does NOT make Ben wrong...end of story.
Man up and good luck with your business venture...if I were you, I'd stick to wrenching on cars and NOT trying to run a business - EPIC FAIL, at this point.
https://www.cobaltss.net/forums/general-cobalt-68/buy-beware-zzp-acts-like-children-%40-rlf-com-147252/
Then after reading the thread linked in that link Go to this:
http://www. redlineforums .com/forums/general-discussion/37682-so-i-searching-interwebz.html
(FIX THE BREAKS IN THE LINK TO MAKE IT WORK)
CHECK THIS OUT! after theyr proven wrong they continue to BASH theyr customers... PLUS my THREAD GOT DELETED...halfcent, needs some manners.
Quote:
Originally Posted by Zooomer
Exactly and the fact that we've sold over 200 sets and never once included a head to header gasket with only this one customer publicly complaining is pretty good evidence that there was a misinterpretation here.
Airman then decided on his own that he was owed $24 because that's what a dealer charges for the gasket he thought he should have received. Tim's poor replies exasperated the problem.
Now people are on here using straw man tactics to argue (look it up) and claiming victory when in fact they won't list the specific points to which each party was wrong or right about.
------------------------------
Do you want to know why intense is all but out of business and people bash them? Just search in their primary market on clubGP. There are dozens of threads about them. This is an example from a moderator:
ClubGP Message Forum troubleshooting
----------------------------------
I would like to sponsor the forums and would like a PM about it or I will try and contact the forum owner to get our banner add up. ZZPerformance is positioning ourselves to be the largest vendor of this market. I'm sure there will be plenty of haters doing whatever they can to tear down our business and slow development of new parts but we are going to investing regardless. We are the worlds largest vendor for 3800 parts and are moving our race program out of those cars and into the Ecotec platform as we speak.
-----------------------------------------------------------------------------------------------------------------------
then a regular forum member responds :
YOU sir, are absolutely absurd...WE, as customers, have NO obligation to present EACH side's right or wrong points...but MERELY to uphold the points and stance of our fellow community member and YOUR customer...who WAS, in fact, 100% correct the WHOLE time. A member of your organization BLATANTLY called him (the CUSTOMER) a liar, in a public forum, when in fact, the COMPANY was lying and doctoring information to try and wrong the customer - YOUR CUSTOMER SERVICE TACTICS NEED A SERIOUS ADJUSTMENT, if you plan to be the LARGEST vendor in this community (which, take a look pal, isn't THAT hard to achieve...LoL
Do YOU want to know why Intense is hurting? Call me crazy, but ZZP seems to be creating somewhat of a deja vu situation here...maybe someone spiked my egg nog, I dunno.
If you knew ANYTHING about business and/or customer service, you'd refrain from making yourself look WORSE with these idiotic responses and do the RIGHT thing with the customer...YOU were wrong, the fact that 200 customer before him did NOT demand what was described in the product does NOT make Ben wrong...end of story.
Man up and good luck with your business venture...if I were you, I'd stick to wrenching on cars and NOT trying to run a business - EPIC FAIL, at this point.
Last edited by bL1Nd; 12-19-2008 at 02:38 PM. Reason: Automerged Doublepost
12-19-2008 | 02:43 PM
#29
Senior Member
Joined: 06-03-07
Posts: 14,148
Likes: 71
From: NY
I'm never ordering anything from them. It's threads like this that we NEED to see if a company is good or not. Without them, how the **** are we supposed to know who's good and who sucks? Ya know?
We need a vendor rating system, or vendor review section, SOMETHING so people can get the word out as to who's good and who produces shitty products.
We need a vendor rating system, or vendor review section, SOMETHING so people can get the word out as to who's good and who produces shitty products.
12-19-2008 | 02:48 PM
#31
Senior Member
Joined: 09-07-05
Posts: 3,533
Likes: 0
From: Canada
I think banning people and deleting posts for discussing problems with vendors is asinine. As long as it is done in the context of being professional. As a consumer I have the right to know about the quality and proffesionalism of products and vendors I am interested in. If they do a bang up job, great, if they put out a sub par product I want to know that too as it afffects my decision. Right now as it stands, we only hear the good stuff, and everything else gets deleted and banned. This is asinine. This site can't really be taken at face value when deciding on the rep of a vendor. Rebel Auto Worx for example has been ripping people here for a long time now.... This is a frustration point for me too. Where is the incentive for vendors to improve the quality of products when they know that any negative comments about them will be hidden and deleted... I just dont see the logic here.
There should be a customer satisfaction survey rating with each vendor on this site, if you drop below a certian level, they bad surveys get qualified. If the vendor is putting out sub par products, they should not be here. Give the top vendors the praise they deserve for putting that extra work to make a great product and help them distance themselves from the vendors who are sub par...
There should be a customer satisfaction survey rating with each vendor on this site, if you drop below a certian level, they bad surveys get qualified. If the vendor is putting out sub par products, they should not be here. Give the top vendors the praise they deserve for putting that extra work to make a great product and help them distance themselves from the vendors who are sub par...
12-19-2008 | 02:53 PM
#32
Senior Member
Joined: 02-20-06
Posts: 8,913
Likes: 0
From: Ridgefield, NJ
Man, well sorry to hear that. How ever I don't buy anything made "In house" from any of these vendors really unless its TTR. And even then, I spent the extra money on the Name brand Header Dp... Vibrant being that D/Dp combo.
12-19-2008 | 02:58 PM
#33
Member
Joined: 05-19-08
Posts: 306
Likes: 0
From: Winnipeg
http://www. redlineforums .com/forums/general-discussion/37682-so-i-searching-interwebz.html
(fix the breaks to make it work)
just reminding you guys - your not the only ones fed up with theyr bull ****.
Ill spam this untill everyone gets the idea of how disgracefull they are tto theyr customers.
(fix the breaks to make it work)
just reminding you guys - your not the only ones fed up with theyr bull ****.
Ill spam this untill everyone gets the idea of how disgracefull they are tto theyr customers.
12-19-2008 | 03:20 PM
#35
Member
Joined: 05-19-08
Posts: 306
Likes: 0
From: Winnipeg
I think banning people and deleting posts for discussing problems with vendors is asinine. As long as it is done in the context of being professional. As a consumer I have the right to know about the quality and proffesionalism of products and vendors I am interested in. If they do a bang up job, great, if they put out a sub par product I want to know that too as it afffects my decision. Right now as it stands, we only hear the good stuff, and everything else gets deleted and banned. This is asinine. This site can't really be taken at face value when deciding on the rep of a vendor. Rebel Auto Worx for example has been ripping people here for a long time now.... This is a frustration point for me too. Where is the incentive for vendors to improve the quality of products when they know that any negative comments about them will be hidden and deleted... I just dont see the logic here.
There should be a customer satisfaction survey rating with each vendor on this site, if you drop below a certian level, they bad surveys get qualified. If the vendor is putting out sub par products, they should not be here. Give the top vendors the praise they deserve for putting that extra work to make a great product and help them distance themselves from the vendors who are sub par...
There should be a customer satisfaction survey rating with each vendor on this site, if you drop below a certian level, they bad surveys get qualified. If the vendor is putting out sub par products, they should not be here. Give the top vendors the praise they deserve for putting that extra work to make a great product and help them distance themselves from the vendors who are sub par...
12-19-2008 | 03:43 PM
#36
Thread Starter
Member
Joined: 05-11-08
Posts: 359
Likes: 0
From: azusa
Wow didn't realize this thread was started back up, But i completely agree with all of you, there needs to be a checks and balances initiative in place that will allow for members to make educated purchases with out having to scroll through pages and pages of information.
Regardless if venders are "supporting" the site, they need to be held accountable for their actions, forums are perhaps one of the most direct business to customer sales there is, and people if mislead can make poor purchasing decisions.
Regardless if venders are "supporting" the site, they need to be held accountable for their actions, forums are perhaps one of the most direct business to customer sales there is, and people if mislead can make poor purchasing decisions.
12-19-2008 | 04:31 PM
#38
Senior Member
Joined: 09-07-05
Posts: 3,533
Likes: 0
From: Canada
Agreed. "supporting" the site should not buy you're way out of being responsible for a bad product. But enough for the negativity. Its for the good of the vendors who deliver quality products on time and offer good customer service. They will gain the most here. There should be an incentive for vendors to be top notch, and currently it's the opposite.
12-19-2008 | 06:44 PM
#39
I am not a fan of sensoring, I believe that people's opinions should be voiced and vendors should be allowed to address concerns. I think this is part of what allows the good to separate from the bad.
But when a douchebag gets in a thread like this and starts lying about a company or spamming about a gasket in a thread discussing resonators, it is misleading. People reading may believe he purchased this product from us and he did not. They also may believe he has a problem with a resonator and he does not.
One of the reasons I don't believe in censoring or deleting posts is that I feel vendors and customers should both be held to the same standards. I don't play the game of bashing me because I'm a vendor with baseless personal attacks and then getting upset when the same happens in return. If you want to run around to every message forum and bash ZZP over a situation you weren't involved with, then be prepared for me to defend myself and my company with the same tactics.
When you buy a part from my company, you can expect to receive a product. In return, I would like to expect to be paid. When you have a problem with that product you should be able to expect a warranty, exactly as described on our page. We entered an agreement when we did business. Expecting more than what you purchased is no different than a company cancelling your warranty because they feel it was close to the expiration.
--I think what's shocking a lot of people is that you haven't dealt with many companies that would tell a customer to F-off. I will. if you are reasonable and present a problem in an adult manner, then we will take care of you. If you yell, scream, call us names and threaten us, then I won't bow down and say the customer is always right. I'll tell you to **** off and not think about doing business with you again , just like you may not want to do business with us anymore. there are plenty of people who have purchased from ZZP, had problems and been taken care of fairly and quickly to defend us. There will be more and there will be more ******** who do not know how to conduct themselves and end up in frustration spending their days posting around on various message forums for more people to join their crusade because they would rather cause drama, cuss and swear, then have an issue resolved in a professional mannor.
But when a douchebag gets in a thread like this and starts lying about a company or spamming about a gasket in a thread discussing resonators, it is misleading. People reading may believe he purchased this product from us and he did not. They also may believe he has a problem with a resonator and he does not.
One of the reasons I don't believe in censoring or deleting posts is that I feel vendors and customers should both be held to the same standards. I don't play the game of bashing me because I'm a vendor with baseless personal attacks and then getting upset when the same happens in return. If you want to run around to every message forum and bash ZZP over a situation you weren't involved with, then be prepared for me to defend myself and my company with the same tactics.
When you buy a part from my company, you can expect to receive a product. In return, I would like to expect to be paid. When you have a problem with that product you should be able to expect a warranty, exactly as described on our page. We entered an agreement when we did business. Expecting more than what you purchased is no different than a company cancelling your warranty because they feel it was close to the expiration.
--I think what's shocking a lot of people is that you haven't dealt with many companies that would tell a customer to F-off. I will. if you are reasonable and present a problem in an adult manner, then we will take care of you. If you yell, scream, call us names and threaten us, then I won't bow down and say the customer is always right. I'll tell you to **** off and not think about doing business with you again , just like you may not want to do business with us anymore. there are plenty of people who have purchased from ZZP, had problems and been taken care of fairly and quickly to defend us. There will be more and there will be more ******** who do not know how to conduct themselves and end up in frustration spending their days posting around on various message forums for more people to join their crusade because they would rather cause drama, cuss and swear, then have an issue resolved in a professional mannor.
12-20-2008 | 12:51 AM
#40
Thread Starter
Member
Joined: 05-11-08
Posts: 359
Likes: 0
From: azusa
I understand Zoomer, i assist in managing a local skate shop, and its extremely hard to meet everyones needs especially if they are irrational demands. As for my problem it was just frustrating to loose my flex pipe 200 miles from home, and then have to wait for close to 3 months just to get the right down pipe, and gaskets.
Its simple things like shipping the right product that shouldn't happen. And if by chance it does happen, at least try to make things easier for me!
This thread would of never been made if your company could of possibly sent it 2day ground or something that would get it to me sooner, i even asked politely a few times. Sometimes it will save you a customer =/
Sorry about all the bashing that is going around, its no fun.. Good Luck
Its simple things like shipping the right product that shouldn't happen. And if by chance it does happen, at least try to make things easier for me!
This thread would of never been made if your company could of possibly sent it 2day ground or something that would get it to me sooner, i even asked politely a few times. Sometimes it will save you a customer =/
Sorry about all the bashing that is going around, its no fun.. Good Luck
12-21-2008 | 01:42 PM
#41
I understand Zoomer, i assist in managing a local skate shop, and its extremely hard to meet everyones needs especially if they are irrational demands. As for my problem it was just frustrating to loose my flex pipe 200 miles from home, and then have to wait for close to 3 months just to get the right down pipe, and gaskets.
Its simple things like shipping the right product that shouldn't happen. And if by chance it does happen, at least try to make things easier for me!
This thread would of never been made if your company could of possibly sent it 2day ground or something that would get it to me sooner, i even asked politely a few times. Sometimes it will save you a customer =/
Sorry about all the bashing that is going around, its no fun.. Good Luck
Its simple things like shipping the right product that shouldn't happen. And if by chance it does happen, at least try to make things easier for me!
This thread would of never been made if your company could of possibly sent it 2day ground or something that would get it to me sooner, i even asked politely a few times. Sometimes it will save you a customer =/
Sorry about all the bashing that is going around, its no fun.. Good Luck
the problem is that a customer wants a replacement immediately so they can keep driving their car. The issue with this is that we are sending out a new part and received back a used one when our warranty is for repair of a part. I can see the issue on both sides and we've discussed solutions. Obviously having the flex issue taken care of now is the best one but it's impossible to prevent any future needs for warranty. We extended our warranty on exhaust parts for 2 years to show that we are serious about taking care of people and we have tried to come up with solutions for people to get them parts quickly.
Unfortunately the first couple failures we sent out a new part with a return label and the customers never sent back the old one. Then it gets welded at a local shop and sold in the forums with the customer's attitude "screw ZZP, their product shouldn't have failed". Because of these dishonest customers we had to take deposits for all new product going out and that angers the honest customers. Unfortunately I don't see a solution only steps we can take to better out company. One of them is having 4 of our employees buy Cobalts/Ions and drive them daily. I think this will greatly assist us in making better parts and understanding the car's needs.
12-30-2008 | 10:46 PM
#45
Senior Member
Joined: 06-19-08
Posts: 623
Likes: 0
From: San Antonio
i had several problems with my tune. zzp was prompt and retuned my pcm 2 more times. I finally come to find out the tune is not as bad as I thought, it was just a lil throttle body needed cleaning and my maf was fried. the tune is not perfect... but zzp is in great effort to find out what is causing my power lose after several seconds of max boost. soon as I can get a scan, im confident zzp will retune my pcm if needed and keep working with me. i sense apologized to them for blaming them for my hesitation, idle hunting and terrible driving...when, like i said, i found the problem and fixed it for the most part..and it wasnt their tune... thanx
12-30-2008 | 11:03 PM
#46
i was reading this whole thread and thought maybe they hired kayla who is actually a phone sex girl to please there unsatisfied customers who call to complain, in a sub concious(sp?) way. just maybe......
