i will be in the states starting feb 6th till beginning of march

 

damn.

Zzp, answers?

 

AmeriCommerce had replied that the IP in question was not actively being blocked on any of their servers. Rackspace does have a datacenter in Dallas however. This may be an issue between the German ISP and Rackspace.



Could you find out the name of the ISP?



- Mike Reed



Corporate Conversions, LLC

Partner/Project Manager



Office: (616) 541-5752

Web: CorporateConversions.com

 

the name of my ISP is TKS

according to my tracert log you can see where the data packet will leave my home network and hit the TKS servers.

From my perspective, it looks like it's being blocked by rackspace


Thanks Mike, hope to hear from you soon.

 

Subject: CHANGE ON SUPPORT REQUEST [#ACS26929]







Details of Change:

Correspondence has changed
Workflow Step has changed

SR Number: ACS26929
Customer Contact Name: Mike Reed
Request Title: Customer IP blocked from site?
Request Type: [- Other -]
Customer Priority: Medium Impact
Status: Open
Assigned To: Jason Ochsner
Workflow Step: Pending Customer Reply
Description: https://www.cobaltss.net/forums/zz-p...rmany-269317/I could get the IP in question if needed. Just wondering if this is normal.
Correspondence:
Edited by Eric Burleigh on Monday, January 16, 2012 at 10:02 AM
This was assigned to our network engineers queue and will be reviewed.

Edited by Jason Ochsner on Wednesday, January 18, 2012 at 12:57 PM
Hi Mike,

I don't show that you have any IPs blocked. Provide me with the IP in question and I'll check the firewall.

Jason

Edited by Mike Reed on Friday, January 20, 2012 at 10:31 AM Normal 0 false false false EN-US X-NONE X-NONE 178.76.186.222

Edited by Jason Ochsner on Friday, January 20, 2012 at 3:09 PM
Hi Mike,

Thanks for the update. Checking on this.

Jason

Edited by Jason Ochsner on Tuesday, January 24, 2012 at 5:52 PM
Mike,

We aren't blocking that IP address from passing to the servers. Is your customer receiving some error or it just times out? Maybe the customer can ping the storefront url to report any packet loss then if so perform a tracert to see where the issue may be. I checked and don't see any sessions with that IP reaching the storefront.

Jason

Edited by Mike Reed on Tuesday, February 07, 2012 at 11:00 AM Just times out. It appears that the IP is being blocked at Rackspace's Dallas data center. I'm trying to find out the name of the German ISP, what this customer is saying is that no one from that ISP in Germany can reach our website.

Edited by Jason Ochsner on Wednesday, February 08, 2012 at 11:02 AM
Hi Mike,

We've corrected this, they should be able to now access the site.

Jason

 

Ops check good!!! It works!! Your awesome zooomer!!!!

 

Yes!!
IT WORKS!

A++ Service from you guys!

Thanks a ton!